Overview
  1. 03.01: Access Control
  2. 03.02: Awareness and Training
  3. 03.03: Audit and Accountability
  4. 03.04: Configuration Management
  5. 03.05: Identification and Authentication
  6. 03.06: Incident Response
  7. 03.07: Maintenance
  8. 03.08: Media Protection
  9. 03.09: Personnel Security
  10. 03.10: Physical Protection
  11. 03.11: Risk Assessment
  12. 03.12: Security Assessment
  13. 03.13: System and Communications Protection
  14. 03.14: System and Information Integrity

Security Requirements for 03.07.06 Maintenance Personnel

This requirement applies to individuals who are performing hardware or software maintenance on organizational systems, while 03.10.01 addresses physical access for individuals whose maintenance duties place them within the physical protection perimeter of the systems (e.g., custodial staff, physical plant maintenance personnel). Individuals not previously identified as authorized maintenance personnel, such as information technology manufacturers, vendors, consultants, and systems integrators, may require privileged access to organizational systems, for example, when required to conduct maintenance activities with little or no notice. Organizations may choose to issue temporary credentials to these individuals based on organizational risk assessments. Temporary credentials may be for one-time use or for very limited time periods.

Assessment GuidanceExamine 0/9

How an assessor determines this requirement is met. Source: CMMC Assessment Guide – Level 2, Version 2.13 (NIST SP 800-171 Rev. 2).

Discussion

Individuals without proper permissions must be supervised while conducting maintenance on organizational machines. Consider creating temporary accounts with short-term expiration periods rather than regular user accounts. Additionally, limit the permissions and access these accounts have to the most restrictive settings possible.

Examples

  1. Example 1

    One of your software providers has to come on-site to update the software on your company’s computers. You give the individual a temporary logon and password that expires in 12 hours and is limited to accessing only the computers necessary to complete the work [a]. This gives the technician access long enough to perform the update. You monitor the individual’s physical and network activity while the maintenance is taking place [a] and revoke access when the job is done.

Assessment Methods

Examine
The process of reviewing, inspecting, observing, studying, or analyzing assessment objects (e.g., policies, procedures, plans, system designs, mechanisms) to facilitate understanding, achieve clarification, or obtain evidence.Example: An assessor reads the access control policy and inspects system configuration settings to confirm they match.

Not all of the evidence listed is required to meet this requirement — check the items your organization has collected.

Interview
The process of holding discussions with individuals or groups within an organization to facilitate understanding, achieve clarification, or identify the location of evidence.Example: An assessor asks a system administrator to describe how user accounts are approved, reviewed, and disabled.
  • Personnel with system maintenance responsibilities
  • Personnel with information security responsibilities
Test
The process of exercising assessment objects (e.g., activities, mechanisms) under specified conditions to compare actual behavior with expected behavior.Example: An assessor attempts to sign in with a disabled account to confirm that access is denied.
  • Organizational processes for authorizing and managing maintenance personnel
  • Mechanisms supporting or implementing authorization of maintenance personnel

Potential Assessment Considerations

  • Are there processes for escorting and supervising maintenance personnel without required access authorization (e.g., vendor support personnel, short-term maintenance contractors) during system maintenance [a]?

Key References

NIST SP 800-171 Rev. 2 3.7.6

Evidence

  1. 03.07.06.a

    Maintenance personnel without required access authorization are supervised during maintenance activities